We work hard to provide the best customer service in our industry and judging by the feedback we get from the majority of our owners we are succeeding. Our aim is to provide a one-stop, comprehensive service to every Oyster yacht, regardless of its age or location.
Our Customer Service Team maintain a considerable archive containing build records for every Oyster yacht, so when an owner needs help half way across the Pacific no time is wasted in working out what parts are required to fit the boat and solve the problem. We work closely with our key suppliers and sub-contractors to provide a professional response to every kind of customer service and support call, be it warranty, routine maintenance, damage repairs or planning a refit.
Our Quality Team are quickly on the trail of any recurring problems working on the basis that prevention is better than cure. Our Customer Service Manager, an experienced yachtsman himself with a circumnavigation to his credit, will attend a vessel anywhere in the world to provide help or advice.
For events such as the Atlantic Rally for Cruisers, where Oyster yachts have been some of the most prolific participants, Oyster sends a full service team to the Canary Islands to give every one of our yachts a complimentary health check before the fleet sets sail for the Caribbean.
Our ability to respond quickly is enhanced by improved communications where yachts are able to email or telephone us from mid-ocean. In turn, using express carriers, we are able to send parts, anything from an anchor windlass to a replacement halyard, on short notice to even the most remote locations.